Get in Touch With Us
Got a question about one of our mobile casino reviews, spotted something that needs updating, or just want to tell us what you'd like covered next? This page explains the best way to reach Online Casinos Australia and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting through to our team. Send your message to [email protected] and a real person will read it — we don't rely on automated replies to do the work of a genuine response.
If you can, tell us upfront what your message is about. A quick line such as "bonus terms query" or "correction to a review" helps us route it to the right person and get back to you sooner, rather than later.
What We Can Help With
We hear from a wide mix of readers, and most enquiries fall into a handful of categories:
- Questions about our reviews — If something in one of our casino write-ups, bonus breakdowns or payment method guides isn't clear, ask us to explain it further.
- Corrections — Offshore online casinos change their terms, wagering requirements, licensing details and payment options fairly often. If you notice something on whywereafraid.com that looks out of date, we want to know so we can check it.
- Content suggestions — Want to see a particular topic covered, whether that's a specific payment method, a category of pokies, or a comparison angle we haven't tackled yet? Let us know.
- Partnership or editorial enquiries — If you represent a casino operator or an industry organisation and would like to discuss working with us, introduce yourself and outline what you have in mind. Note that any commercial relationship never determines how a site ranks or how it's reviewed.
- Responsible gambling concerns — If you or someone you know is finding it hard to control their gambling, mention this in your message and we'll point you towards Australian support services, including the National Gambling Helpline and self-exclusion tools such as BetStop.
What Happens After You Send a Message
Every message that comes in is read and assessed by a member of our team before anyone replies. We aim to get back to you within a couple of working days, though during busier periods it can take a little longer — we'd rather give your question proper attention than send a rushed answer.
If your enquiry relates to a specific offshore operator listed on our site — say, a query about a deposit, withdrawal, or bonus term — we can point you towards general guidance, but we're a review and comparison site rather than the operator itself. For account-specific issues like a stuck withdrawal or a bonus dispute, the casino's own support team will always be best placed to help, since they hold your account details and transaction history.
Before You Get in Touch: A Few Things Worth Knowing
A handful of quick facts save back-and-forth emails:
- All the online casinos we review operate under offshore licensing, since Australia does not license domestic online casino operators for real-money play.
- Every offer, bonus figure or wagering condition shown on whywereafraid.com reflects the currency each casino promotes, which may be AUD or another currency depending on the operator.
- Players need to be 18 or over to register with any casino we cover, and eligibility can vary by operator, so it's worth checking an individual casino's terms before signing up.
- If your question is about a specific type of offshore site, our page on Best Non GamStop Casinos may already answer it.
How We Use Your Feedback
Reader input genuinely shapes what we publish and update. If something you've read on this site — a review, a comparison table, a bonus breakdown — turned out to be helpful or led you astray in some way, we'd like to hear about it. That kind of feedback is part of how we keep our coverage of online casino Australia options accurate and useful over time.
Thanks for taking the time to read this far. Whether it's a quick correction or a longer question about mobile casino play, we're glad to hear from you.